Privacy Policy

Clear Lend Capital Private Limited ("Clear Lend", "we", "us") collects only the personal information it needs to assess and manage business loans, and uses it only for lawful purposes. This policy applies to our website and to everyone who applies for, or takes, a loan from us, including proprietors, partners, directors, guarantors and other persons connected to an applicant.

Clear Lend Capital Private Limited is a Non-Banking Financial Company registered with the Reserve Bank of India (CIN U64910KA2025PTC211673). Our registered office is F No.881, Embassy Pristine Apartments, Iblur, Bellandur, Bangalore – 560102, Karnataka. We decide why and how your personal information is used, so we are responsible for it.

Type of information and Examples

• Identity and contact: Name, photograph, date of birth, PAN, Aadhaar details received through DigiLocker or from copies verified against the original, GST registration copy, address, mobile number, email
• Business details: Business name and type, registration and GST records, address, vintage, ownership and shareholding
• Financial details: Bank statements, income and tax records, existing loans and repayments, credit information report and score
• Loan records: Application, sanction, agreement, repayment, charges and communication with us
• Website and device: IP address, browser and device type, pages visited, and cookies (see section 7)
• Recordings and logs: We may record calls with us. If we record a call, we tell you at the start of the call. We also keep records of messages with us, and logs of consents given through our systems

We receive this information from you, from your representatives, from brokers and Direct Selling Agents (DSAs) who introduce you to us, from DigiLocker and the Central KYC Records Registry, and from credit information companies. We collect Aadhaar details only through the permitted routes in our KYC Policy, and we do not store a full Aadhaar number unless the law requires it.

We use your information to:

•  verify your identity and address, and meet the KYC and anti-money laundering rules of the RBI;

•  assess your application and your business's ability to repay;

•  sanction, disburse, service and recover loans, and send you statements, reminders and notices;

•  report your repayment record to credit information companies, as the law requires;

•  handle your queries and complaints;

•  prevent fraud and keep our systems secure; and

•  meet legal, tax, audit and regulatory obligations.

We do not sell your information, and we do not use it for any purpose that is not connected to your loan or required by law. Where we need your consent, we ask for it clearly and record it.

We share your information only where needed for the purposes above:

•  Credit information companies and the Central KYC Records Registry (CKYCR), as required by law.

•  Regulators and authorities, including the RBI and the Financial Intelligence Unit – India, and courts and law enforcement when the law requires it.

•  Service providers that work for us under written agreements and confidentiality duties, such as our loan origination and management software provider, cloud hosting in India, KYC and verification providers, auditors, legal advisers and collection agencies.

•  Brokers and DSAs who introduced you to us, limited to the status of your application.

•  Guarantors and co-borrowers, limited to their own loan.

Any service provider we use must follow our instructions, protect your data, and use it only for the work we give them. Our data is hosted in India.

We keep your information for as long as your loan is active and, after it closes, for the period the law requires. For KYC records and transaction records that is at least five years after the account is closed or the business relationship ends. We may keep information longer if a legal dispute, investigation or regulator requires it. After that we delete it or make it anonymous.

We protect your information with access controls, encryption in transit and at rest, secure hosting in India, staff training and confidentiality duties. If a security incident affects your information, we will tell you and the authorities as the law requires.

Under the Digital Personal Data Protection Act, 2023 and the rules made under it, as in force from time to time, you may:

•  ask what personal information we hold about you and how we use it;

•  ask us to correct or update information that is wrong or incomplete;

•  ask us to delete your information, except where the law requires us to keep it;

•  withdraw a consent you gave us, which does not affect what we did before you withdrew it, and may mean we cannot continue to offer you a loan;

•  nominate another person to exercise these rights for you if you die or become unable to; and

•  complain to us, and then to the Data Protection Board of India if you are not satisfied.

To use any of these rights, write to us at the address in section 9. We will reply within the time the law allows. We may ask you to prove who you are first.

Our website has no form that collects your details; you contact us by phone or email. It uses cookies and similar tools to keep it working and understand how it is used. You can block or delete cookies in your browser settings. Some parts of the site may not work properly without them.

Our loans are for businesses, and our website is not meant for anyone under 18. We do not knowingly collect information from children. If we change this policy, we will post the new version on this page with its effective date. Changes do not reduce your rights.

This policy takes effect from the date it is published on our website.

For any question about your information, or to use your rights, contact our Grievance Redressal Officer:

Name: Anitha Devi M

Email: admin@clearlend.in

Phone: +91 78993 65665 (alternate: +91 98804 44726)

Address: Clear Lend Capital Private Limited, F No.881, Embassy Pristine Apartments, Iblur, Bellandur, Bangalore – 560102, Karnataka

Hours: 11:00 am to 6:00 pm, Monday to Saturday

If we do not resolve your complaint, you may escalate it as described on our Grievance Redressal page.