Grievance Redressal Mechanism

If you are not satisfied with our service, you can complain to Clear Lend Capital Private Limited. We follow a three-level process so that every complaint is heard and resolved.

You can file a complaint with us between 11:00 am and 6:00 pm, Monday to Saturday, using either of these:

1.  Enter it in the complaint register or complaint box at our registered office.

2.  Email us at admin@clearlend.in. 

This mailbox is monitored by our Grievance Redressal Officer, Anitha Devi M, so your complaint reaches her from the start. If you are not satisfied with the reply, you can ask for it to be reviewed by her directly, by phone or email, under Level 2.

Please give complete details of your complaint: your name, loan account number (if any), contact number and a description of the issue. We aim to resolve your complaint within 15 working days.

If we have not resolved your complaint within 15 working days, or you are not satisfied with our response, contact our Grievance Redressal Officer.

Name: Anitha Devi M

Phone: +91 78993 65665, +91 98804 44726

Email: admin@clearlend.in

Address: Grievance Redressal Officer

Clear Lend Capital Private Limited 

F No.881, Embassy Pristine Apartments, Iblur, Bellandur, Bangalore – 560102, Karnataka

If you are not satisfied with the reply of the Grievance Redressal Officer, you may write to our Director, Satish Khemchandani, at satish@clearlend.in.

If we have not resolved your complaint within 30 days of the date you filed it, or you are not satisfied with our reply, you may take it to the Reserve Bank of India under the Reserve Bank – Integrated Ombudsman Scheme, 2026. You must have complained to us first. File your complaint with the RBI within 90 days of the end of our 30-day period or of our last reply to you, whichever is later.

•  Online: register your complaint on the RBI Complaint Management System at cms.rbi.org.in.

•  By post: The Officer In-Charge, Centralised Receipt and Processing Centre (CRPC), Reserve Bank of India, Central Vista, Sector 17, Chandigarh – 160017.

•  Toll-free: 14448, Monday to Saturday, 8:00 am to 10:00 pm (an automated service is available 24 hours).

Details of the scheme and answers to common questions are available at https://www.rbi.org.in/commonperson/english/scripts/FAQs.aspx?Id=3407.